Operations & Strategic Support for Purpose-Driven Business

Services

How I Can Support Your Business

Firefighting daily instead of growing? Tired of being the bottleneck in your own business? You don't need to figure this out alone and you don't need a full-time hire to get real help.

I provide flexible operations support for purpose-driven small businesses across New Zealand and Australia. Whether you need streamlined workflows, systems that actually work, or someone to take operations off your plate - my support adapts to where you are and where you're going.

Here are some of the ways we can work together - all available as part-time monthly retainers. →

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Business Foundations

Clarify your purpose & Impact
Clarify your business and operation model
Identifying key revenue streams, cost structures and your unique selling proposition (USP)
Designing customer journey / experience mapping
Define your vision, mission, and values

Strategic Planning

Clarity sessions to define strategic priorities, objectives, goals and KPIs
Task setup & planning to execute strategic goals
Progress tracking task dashboards – so you know what needs to be done and when
Monthly operations & strategy monitoring sessions
Quarterly strategy reviews & annual strategy setting

Business Systems Setup

Review and streamline your current tools & tech stack
Workflow Optimization
CRM, task, and file management systems
Finance systems, integrations & workflows
Efficiency recommendations and implementation

HR & Team Management

Creating systems & workflows for hiring, onboarding, performance management and off-boarding
HR templates, policies, handbooks, and documentation
Team structure and responsibilities mapping
Process optimisation for smooth people ops

Project Management

Project setup, planning, and tracking
Tool configuration (Asana, ClickUp, Notion, etc.)
Timeline and deliverable management
Systemised team collaboration

Day-to-Day Business Support

Task management & execution
Accountability & support check-ins
Client and supplier coordination
Reporting, tracking, and admin support
Oversight of projects and team deliverable
QA, system & process monitoring & tweaking

You're in the right place if...

Who This is For

If you're running a business that matters and you're ready for what's next — whether that's scaling intentionally or finally getting out from under the chaos.

If any of these sound familiar, then you're in the right place:

✓ You're running a small or solo business in NZ or Australia

You've got 1-10 people (or it's just you), and you're juggling everything from client delivery to backend operations. You need a trusted, expert business ops partner who can support you in your next phase.

✓ You are growing but lacking in scalable systems

Your business is expanding, but the backend can't keep up. You're saying yes to opportunities but wondering how you'll actually deliver. You need systems that can scale with you and support your growth sustainably.

✓ Messy Systems are Stalling Your Progress

Post-it notes, mental to-do lists, and "I'll remember that" aren't cutting it anymore. You know you need to start using proper systems and processes, but the thought of building them yourself makes you want to take a nap.

✓ The day-to-day is drowning you

You spend more time firefighting and keeping things from falling apart than actually doing what you're good at. Every day feels reactive, and you're exhausted from being the answer to every question.

✓ You're stuck being the bottleneck

Everything has to go through you. You can't take a day off without things backing up. You know this isn't sustainable, but you don't know how to get out of the middle of everything.

✓ Your brain works differently

Maybe you're ADHD, neurodivergent, or just wired to think in possibilities and big ideas. You need operations support designed around how you actually work — so you can focus on your strengths and turn those ideas into reality.

1. Connect

We’ll start by hopping on a quick alignment call to get acquainted and see if we’re a fit – I’m all about working with people whose goals and values align!

2. Kick-Off

If we both decide it’s a good fit, I’ll send over a welcome package, including an onboarding form to help you think through your priorities and challenges and choose the support plan that works best for you.

It also lets me prepare in advance, ensuring we can hit the ground running and make the most of our next meeting together.

3. Plan the Way Forward

We’ll then meet to review your goals, gaps, priorities, and pain points, and decide the smartest path forward – whether it’s starting with a strategy roadmap, an operations overhaul, or jumping straight into ongoing task support.

4: Getting it All Done

Based on the monthly support plan you choose, I’ll dive into your priorities, adjust plans as needed, and take action to keep projects and operations moving forward.

THE PROCESS

How It Works

Support is tailored to what your business actually needs — whether that’s strategy, operations, project management, or a combination — so you get exactly the help that will move your business forward. Here's what the process looks like.

Business Systems for Small & Purpose-Driven Founders

Fractional Operations and Online Business Manager